Frequently Asked Questions
Everything you need to know about our vulcanized footwear, ordering, and global shipping.
What is the signature 'Freedom of Sport, Freedom of Thought' philosophy?
It represents our brand values of inclusivity and unity. Inspired by the inclusive culture of traditional Workers Sports Clubs, our footwear is designed to be timeless, genderless, and accessible to everyone.
How do Stepney Workers Club shoes fit?
Most of our silhouettes, including the Dellow and Lister, fit true to size. If you are between sizes, we generally recommend sizing up for the best fit, as our vulcanized construction provides a sturdy, structured feel.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local import duties and taxes.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be returned in their original, unworn condition with all packaging and tags intact. Please visit our Returns Portal to start a request.
What materials are used in your footwear?
We use a variety of high-quality materials including heavy-duty cotton canvas, premium suede, and leather. All our core models feature our signature high-wall vulcanized rubber sole for durability and comfort.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a secure and seamless checkout experience.